Privacy Policy

Introduction

TRQD (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your personal data.

By using TRQD, you agree to the collection and use of information in accordance with this Privacy Policy.

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Information We Collect

When you register or use TRQD, we may collect the following information:

Account Information

* Username
* Email address
* Date of birth or age confirmation
* Favourite motorsport team
* Gender (where voluntarily provided)
* Profile photo
* Biography or profile information

Technical Information

* IP address
* Device information
* Browser type
* Login activity
* Site usage information

Community Activity

* Chatroom messages
* Private messages
* Friend requests
* Reports submitted by users
* Moderation actions relating to your account

Subscription Information

If you purchase TRQD Pro, payment processing is handled securely by our payment provider. We do not store your full payment card details.

We may receive limited transaction information, including:

* Subscription status
* Billing dates
* Payment confirmation
* Customer identifiers supplied by payment providers

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How We Use Your Information

We use your information to:

* Create and manage your account
* Provide access to community features
* Deliver TRQD Pro services
* Improve platform functionality
* Respond to support requests
* Investigate reports and rule violations
* Prevent abuse, fraud and security threats
* Send important service notifications
* Comply with legal obligations

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Community Safety and Moderation

To help maintain a safe community, TRQD may collect and retain moderation-related information, including:

* User reports
* Report histories
* Suspension records
* Ban records
* IP address logs
* Chatroom activity relevant to reported incidents

This information may be reviewed by authorised administrators for moderation and community safety purposes.

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Email Communications

We may send emails relating to:

* Account verification
* Password resets
* Friend requests
* Private message notifications
* Important platform updates
* Subscription information
* Security alerts

You may opt out of non-essential communications where applicable.

Service-related emails cannot always be disabled.

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Legal Basis for Processing

Under UK GDPR, we process personal information based on:

* Your consent
* Contractual necessity (providing the TRQD service)
* Legitimate interests (community management and security)
* Legal obligations

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Data Sharing

We do not sell your personal information.

We may share information with:

* Payment providers
* Website hosting providers
* Email delivery services
* Legal authorities where required by law
* Payment providers
* Website hosting providers
* Email delivery services
* Push notification providers (such as Firebase Cloud Messaging)
* Legal authorities where required by law

We only share information where necessary for operating TRQD or complying with legal obligations.

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Data Retention

We retain personal information only for as long as reasonably necessary.

This may include retaining:

* Account information
* Moderation records
* Security logs
* Subscription records

Following account deletion, some information may be retained where required for legal, security or fraud-prevention purposes.

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Your Rights

Under UK GDPR, you have the right to:

* Access your personal information
* Correct inaccurate information
* Request deletion of your information
* Restrict processing
* Object to processing
* Request a copy of your data
* Withdraw consent where consent is relied upon

Requests may be submitted using the contact details below.

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Cookies

TRQD uses cookies and similar technologies to:

* Keep users logged in
* Remember preferences
* Improve website performance
* Maintain security
* Analyse website usage

Further information is available in our Cookie Policy.

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Security

We take reasonable technical and organisational measures to protect your information.

However, no online service can guarantee absolute security and users provide information at their own risk.

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Children’s Privacy

TRQD is strictly intended for users aged 18 and over.

We do not knowingly collect personal information from individuals under the age of 18.

If we become aware that an underage user has registered, their account may be suspended or removed.

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Push Notifications

If you enable push notifications, TRQD may send notifications relating to:

• New chat activity
• Direct messages
• Friend requests
• Private room invitations
• Race Control announcements
• Important account or security updates

Push notifications can be disabled at any time through your device settings.

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Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and continued use of TRQD will constitute acceptance of any revised policy.

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Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details provided on our Contact page or via hello@trqd.co.uk

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Last Updated: June 2026